I can’t remember my password. What should I do?

If you have forgotten your password, simply click on “Member” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password. 

How Do I Change My Password?

Once signed into KOTV Boxing, you can change your password by selecting ACCOUNT > PASSWORD in the menu.

I clicked on the “Forgot Password” link but never received a reset password email. 

Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at info@kotvprodutions.com and we’ll assist you in getting back in.

How do I cancel my subscription to KOTV Boxing?

We hate to see you go, but if you need to cancel your subscription, the process is easy. 
Simply log in to the KOTV Boxing website and follow these steps: 
Acount > Billing > Change Plan > Cancel Membership

After cancellation, you will not be re-billed for further periods. You will still have access to your subscription for the remainder of the time for which you have already paid. If you wish to re-subscribe at a later date simply login and go to the Subscription option on the Account tab.

I subscribed in the app on my phone. How do I cancel my subscription?

IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must unsubscribe in your iTunes or GooglePlay account. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid. 

For iPhone or iPad:
1. Go to your iPhone/iPad Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage (KOTV Boxing).
6. Use the options to cancel your subscription.

For Android devices:
1. On your Android phone or tablet, open the GooglePlay store.
2. Tap Menu > Subscriptions.
3. Tap the subscription you want to cancel (KOTV Boxing).
4. Tap Cancel Subscription.
5. Follow the onscreen instructions.

Can I get a refund?

Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription. 


My video doesn't playback smoothly. How can I fix this?

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser like Google Chrome, Firefox or Safari. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong or restart your wireless router or modem. These are usually the simple fixes for playback issues you may have. 

Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

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